Payment At the moment we only accept payment through PayPal. If you haven't got a PayPal account, they are quick and easy to setup, just follow this link www.paypal.co.uk to sign up for an account.
PayPal is one of the safest and widely used payment gateways available, so you never have to tell us any of your credit card details, therefore ensuring a secure transaction.
Alternatively call our head office on +44 (0)1737 222 441, where a member of oour staff will be more than willing to help you. If you want to ship your goods abroad then please contact us for a delivery quotation.
Order Notes Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Camel & Yak Limited reserves the right to decline orders for bulk or high value purchases. Delivery Your order will be sent to you in 3-5 working days, however, as many of our items are hand made and purchased from source in France, Scandinavia and other European Countries, there may be further delays due to stock availability. Please allow 28 days delivery. If there is going to be a substantial delay, a member of our team will contact you advising you of timescales. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. The delivery period stated within which you will receive your order is approximate. If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock. If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights. Please note Your replacement product can vary in delivery times if the product is not in stock or is handmade. Once we've heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to Camel and Yak, unless the return is as a result of an error on our side. The delivery costs quoted in the shopping cart for furniture is restricted to within the M25 and a 25 mile radius of an RH1 postcode. Quotations for delivery outside of this area is available upon request, click here for a price. Quotations for delivery to customers outside of the UK are available upon request, click here for a price. Privacy Policy We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it. Returns Policy & Guarantee We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights. Please note Your replacement product can vary in delivery times if the product is not in stock or is handmade. Once we've heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to Camel and Yak, unless the return is as a result of an error on our side. In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. Please be aware that all of our products have a return to base warranty, meaning that any return cost for products purchased online are to be covered by the customer. More info about the EU Distance Selling Directive can be found at: Statutory Instrument 2000 No. 2334 Contacting us Please contact us at the details below: Postal Address:
Camel & Yak Limited
47a Bell Street
Reigate
Surrey
RH2 7AQ
Phone: 01737 222441
Email: info@camelandyak.co.uk
Web: www.camelandyak.co.uk Unlawful or Prohibited Use You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Camel & Yak Limited or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it. Web Site Terms of Use All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Camel & Yak Limited owns the copyright in all materials on this site. Copyright All contents and information on this site including without limitation text, graphic and images, is the property of Camel & Yak Limited or the property of their respective owners and is protected by United Kingdom copyright laws. Tradmarks All trademarks that appear on this site are the property of their respective owners. | 
